Orchestrated a cross-functional initiative to unify IDaaS Critical User Journeys (CUJs), transforming fragmented team efforts into a consolidated, high-impact program for Cloud Identity.
- Architected a standardized CUJ ecosystem that serves as the single source of truth for Engineering and UX.
- Ensured 100% compliance with the Apps CUJ Playbook across all product workstreams.
- Operationalized product quality by integrating advanced instrumentation and research capabilities into the CUJ framework.
- Enabled data-driven, measurable improvements to the core user experience at org level.
Compliance
100%
CUJ Playbook compliance across all workstreams
