Google Overviews

Evolved a form-based MVP into an enterprise-grade agentic orchestration platform. Launched at Google I/O 2025.

Spearheaded end-to-end design strategy for a zero-to-one enterprise API management platform. 6,767 customer instances, 385,000+ API definitions.

Architected a scalable onboarding framework focused on long-term retention, addressing critical strategic gaps in Google Cloud Platform's first-user experience.

Adapted the adoption framework for Application Integration, driving a 3x increase in new user adoption and establishing data-driven UX performance standards.

Organized the first customer engagement summit for Google Cloud in Bangalore - bringing 20 top enterprise customers directly to engineering teams.

Directed design execution of a multi-tiered SKU strategy for Duet AI, operationalizing AI within Admin Console through reporting, auditing, and license lifecycle management.

Repositioned user offboarding as a revenue opportunity. Launched 'Archive user' SKU - 133,277 users archived, ~$400K MRR across Business Starter and Standard.

Orchestrated a UX strategy achieving a 33.3% reduction in support volume through scalable insights frameworks and data-driven advocacy.

Architected a foundational UX research strategy redefining the end-to-end policy management journey as a cross-functional, mission-critical workflow.

Unified IDaaS Critical User Journeys into a consolidated program - architecting a "single source of truth" CUJ ecosystem with 100% compliance across all workstreams.

Pioneered the shift to cloud-native Google Earth with desktop-grade 3D in Chrome. Webby Award - Best User Experience. Best Data Visualisation.

Led multi-year UX strategy to decentralize map maintenance, empowering a global community to maintain the world's most accurate geospatial database.

Pioneered crowdsource UX solving the cold-start problem in data-sparse regions. Orchestrated global Mapathon events and defined the vision for Local Guides.