I identified a critical dependency on internal proxies for user research that limited our enterprise perspective. To address this, I organized a customer engagement program - the first of its kind for Google Cloud in Bangalore.
- Orchestrated a high-touch summit for our top 20 enterprise customers in the Bangalore region.
- Facilitated direct synthesis between engineering teams and end-users to uncover high-friction pain points.
- Yielded a strategic feature roadmap grounded in real enterprise requirements, not internal proxies.
- Established a new precedent for customer-centric design, transforming how teams validate complex enterprise requirements.
Customers
20
Top enterprise customers directly engaged
First
GCP BLR
First customer engagement summit for Google Cloud Bangalore